Terms of Service

Peronic Health.

Effective Date: April 9, 2025

Welcome to the interactive website for Personic Management Company, LLC (“Personic Health”) and/or its direct and indirect subsidiaries (collectively “us,” “we,” “our”). These Terms of Service (“Terms”), including the “Dispute Resolution; Arbitration Agreement” provisions in Section 2 below, govern your use of our websites, applications, and other products and services that include an authorized link to these Terms (collectively, the “Services”).

By using any of the Services, you accept these Terms and agree to be legally bound by them. These Terms are effective as of the Effective Date above or, if required by law, 30 days after notice to you. If you do not agree with these Terms, your sole remedy is to not use our Services, and you will not be entitled to a refund.

Please consult our Privacy Policy for information regarding our practices concerning data that you provide or that we may collect about you through the Services.

1. Terms; Changes

We reserve the right to change these Terms in the future; therefore, we encourage you to periodically review these Terms (including any Additional Terms (as defined below)) and our Privacy Policy so you are aware of the most current rights and obligations that apply to you and us in connection with your use of the Services. The most current version of these Terms (along with its effective date) will be posted from each of the Services. Reasons for changes could include, without limitation, changes in law or in the Services. Changes to these Terms will be effective immediately or, if required by law, 30 days after notice to you, which may be given by posting the updated Terms on our Services or by electronic or conventional mail. If you continue to use the Services after we change these Terms, you are deemed to have accepted all changes. For clarity, if there exist links to other terms and conditions within a Service, such terms and conditions will also apply to your use of the applicable Service.

2. Dispute Resolution; Arbitration Agreement

IF YOU OR WE HAVE ANY DISPUTE WITH OR CLAIM AGAINST THE OTHER (A “CLAIM”) ARISING OUT OF OR RELATING IN ANY WAY TO THE SERVICES OR THESE TERMS, AND THE CLAIM IS NOT RESOLVED BY CONTACTING OUR SUPPORT TEAM AT WOUNDCARE@PERSONICHEALTH.COM AND BY FOLLOWING THE INFORMAL DISPUTE RESOLUTION PROCEDURE SET FORTH BELOW, YOU AND WE EACH AGREE TO RESOLVE SUCH DISPUTES THROUGH AN INDIVIDUAL BINDING ARBITRATION OR AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. Class arbitrations and class actions are not permitted, and a Claim may not be consolidated with any other person’s claim. You and we agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action. You and we agree that any arbitrations between you and us will be subject to this Section 2 and not to any prior arbitration agreement you had with us. This Section 2 shall survive termination of these Terms or any subscription or registration that you may have to any of the Services.

2.1 Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure

Before a party commences an arbitration or files a small claims court action with respect to a Claim, the party must first send to the other a written notice of dispute (“Notice”). A Notice from you to us must: (1) be sent by certified mail; (2) be addressed to: Personic Management Company, LLC, 8133 Leesburg Pike, Suite 630, Vienna, Virginia 22181, Attn: Dispute Resolution Department (the “Notice Address”); (3) contain your name, address, and email address; (4) describe the nature and basis of your Claim; (5) if you are submitting the Notice, include any relevant facts regarding your use of the Services, including without limitation whether you have created an account; (6) specify the nature and basis of the specific relief sought, including the damages sought, if any, and a detailed calculation of them; and (7) include a personally signed statement from you (and not your agent, attorney, or anyone else purporting to act on your behalf) verifying the accuracy of the contents of the Notice. The Notice must be individualized, meaning it can concern only your dispute and no other person’s dispute.

After the other party’s receipt of a completed Notice, the parties shall engage in a good faith effort to resolve the dispute for a period of 60 days (which can be extended by agreement). You and we agree that, after receipt of the completed Notice, the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will personally attend (with counsel, if represented). You and we agree that the parties (and counsel, if represented) shall work cooperatively to schedule the conference at the earliest mutually convenient time and to seek to reach a resolution. If we and you do not reach an agreement to resolve the issues identified in the Notice within 60 days after the completed Notice is received (or a longer time if agreed to by the parties), you or we may commence an arbitration proceeding or a small claims court proceeding (if permitted by small claims court rules).

Compliance with this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure section is a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Section 2.1. All of the requirements of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure are essential so that you and we have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the arbitration administrator may not accept, administer, assess, or demand fees in connection with an arbitration that has been initiated without completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure. If the arbitration is already pending prior to the completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure, the arbitration shall be administratively closed. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure in arbitration.

2.2 Arbitration Procedure

Any such arbitration shall be governed by applicable rules of National Arbitration & Mediation (“NAM”) (including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings, as applicable) (“NAM Rules”), as modified by this Section 2 (the “Arbitration Agreement”) and will be administered by NAM. (If NAM is unavailable or unwilling to do so, another arbitration provider shall be selected by the parties that will do so, or if the parties are unable to agree on an alternative administrator, by the court pursuant to 9 U.S.C. §5.) The NAM Rules are available online at www.NAMADR.com, by calling NAM at 1-800-358-2550, or by requesting them in writing at the Notice Address. You may obtain a form to initiate arbitration at: https://www.namadr.com/content/uploads/2020/09/Comprehensive-Demand-for-Arb-revised-9.18.19.pdf or by contacting NAM.

You and we agree that the party initiating arbitration must submit a certification that it has complied with and completed the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures requirements referenced in Section 2.1 above and that it is a party to the Arbitration Agreement enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).

All issues, including the scope and enforceability of this Arbitration Agreement, are for the arbitrator to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers. At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision is binding only between you and us and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

As in court, you and we agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that they are complying with the requirements of Federal Rule of Civil Procedure 11(b), including certification that the claim or relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions under the NAM Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law, against all appropriate represented parties and counsel.

Except as expressly provided in this Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorneys’ fees and costs, in accordance with applicable law. Unless otherwise provided by applicable law, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by the applicable NAM Rules, unless you qualify for a fee waiver under applicable law.

In circumstances in which the NAM Rules provide for an in-person hearing, such hearing will take place in the U.S. county (or parish) of your residence, or otherwise in Fairfax County, Virginia. If the Mass Filing process described in Section 2.6 below is triggered, then the location of any hearing will be determined by the arbitrator.

2.3 Discovery During Arbitration

The parties shall each be limited to a maximum of one (1) fact witness deposition per side, unless the arbitrator determines that more depositions are warranted based on the totality of circumstances, including the amount in controversy, the complexity of the factual issues, the number of parties and the diversity of their interests, and whether any or all of the claims appear, on the basis of the pleadings, to have sufficient merit to justify the time and expense associated with the requested discovery. Document requests shall be limited to documents that are directly relevant to the matter(s) in dispute or to its outcome; shall be reasonably restricted in terms of time frame, subject matter and persons or entities to which the requests pertain; shall not include broad phraseology such as “all documents directly or indirectly related to”; and shall not be encumbered with extensive “definitions” or “instructions.” The arbitrator may edit or limit the number of document requests based on the totality of circumstances, including the factors listed above.

Electronic discovery, if any, shall be limited as follows. Absent a showing of compelling need: (a) electronic documents shall only be produced from sources used in the ordinary course of business, and not from backup servers, tapes or other media; (b) the production of electronic documents shall normally be made on the basis of generally available technology in a searchable format that is usable by the requesting party and convenient and economical for the producing party; (c) the parties need not produce metadata, with the exception of header fields for email correspondence; (d) the description of custodians from whom electronic documents may be collected should be narrowly tailored to include only those individuals whose electronic documents may reasonably be expected to contain evidence that is material to the dispute; and (e) where the costs and burdens of e-discovery are disproportionate to the nature of the dispute or to the amount in controversy, or to the relevance of the materials requested, the arbitrator may either deny such requests or order disclosure on the condition that the requesting party advance the reasonable cost of production to the other side, subject to the allocation of costs in the final award.

2.4 Confidentiality

Upon either party’s request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.

2.5 Offer of Settlement

In any arbitration between you and us, the defending party may, but is not obligated to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. The amount or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the Claim. If the award is issued in the other party’s favor and is less than the defending party’s settlement offer or if the award is in the defending party’s favor, the other party must pay the defending party’s costs incurred after the offer was made, including any attorney’s fees. If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer in this provision shall serve to cease the accumulation of any costs to which the party bringing the Claim may be entitled for the cause of action under which it is suing.

2.6 Mass Filing

If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities, consistent with the definition and criteria of Mass Filings (“Mass Filing”) set forth in NAM’s Mass Filing Supplemental Dispute Resolution Rules and Procedures (“NAM’s Mass Filing Rules,” available at https://www.namadr.com/resources/rules-fees-forms/), you and we agree that the additional procedures set forth below shall apply. The parties agree that throughout this process, their counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. The parties acknowledge and agree that by electing to participate in a Mass Filing, the adjudication of their dispute might be delayed. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled beginning when the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures are initiated, so long as the pre-arbitration Notice complies with the requirements in Section 2.1 above, until your Claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.

Stage One: Counsel for the claimants and counsel for us shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and we shall pay the mediator’s fee.

Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for us shall each select 50 claims per side (100 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge, and we shall pay the mediator’s fee.

Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for us shall each select 100 claims per side (200 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.

If your Claim is not resolved as part of the staged process identified above, either:

Option One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to Viacom International Inc., 1515 Broadway, New York, New York 10036, Attn: General Counsel. Such an opt-out notice must be sent by you personally, and not by your agent, attorney, or anyone else purporting to act on your behalf. It must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.

Option Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims shall be filed and proceed in individual arbitrations. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.

A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim shall proceed in a court of competent jurisdiction consistent with these Terms.

You and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases.

2.7 Severability

If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The other portions of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.

3. Additional Terms

Additional and/or supplemental terms may apply to your use of certain Services (“Additional Terms”), which may include terms and conditions relating to paid content, subscriptions, contests, sweepstakes, or other promotions or activities (e.g., voting rules, etc.). Such Additional Terms may also have certain age or geographic restrictions. There may be certain areas on the Services for which you must be a certain age to access. By using or attempting to use those areas and/or Services, you certify that you are at least the required age for the areas and meet all other eligibility requirements of the Services and agree to all of the terms and conditions of these Terms. If you are not yet the required age for such areas, you do not meet any other eligibility requirements of the Services or, for any reason, you do not agree with all of the terms and conditions contained in these Terms, please discontinue using those areas and/or Services (as applicable) immediately. You are responsible for complying with any such Additional Terms. We will provide any such Additional Terms, including for or related to features of our Services that are provided by third parties, to you or post them on the Services to which they apply, and they are incorporated by reference into these Terms. If there is a conflict between these Terms and any such Additional Terms, the Additional Terms will control solely for such particular use.

4. Registration and Access Controls

We may offer registration to set up a user account and, from time to time, provide users with additional codes or passwords necessary to access and use certain features or functions of the Services. There may be a few options for you to register, including site registration and/or third-party social platform sign-on (as described in our Privacy Policy). We may request information from you to set up such a user account or access such features or functions (e.g., username, password, etc.) (“User Information”). Additional information may be requested and/or required during the registration process. After you have registered for the Services, we may recognize you when you visit the same website, application, or other interactive service across devices (such as when you login) and permit you to login on such website, application, or other interactive service. If you choose to create an account, you must provide us with accurate and complete User Information and must update such User Information when it changes. You are responsible for maintaining the confidentiality of your User Information and may not permit use of your account by anyone else. You accept responsibility for all activities, charges and damages that occur under your account, including use of your account by other members of your household/organization, and unauthorized use of your account. To the fullest extent permissible by law, we are not liable for any harm caused or related to the theft or misappropriation of your User Information, disclosure of your User Information, or your authorization of anyone else to use your User Information. You agree to immediately notify us as set forth in the applicable Service if you become aware of or believe there is or may have been any unauthorized use of (or activity using) your User Information or any other need to deactivate your account due to security concerns. We may also provide you with access to certain features or functions that we may offer on the Services, such as the option to participate in newsletters, commenting, or member profile pages. To sign up for or participate in these features or functions, you may be required to provide us with certain information about you in order for us to personalize and/or allow you to use such features and functions. The Services may also provide features, functions, and/or services powered by a third-party social media network or other third party. For example, information may be disclosed to a third party through plug-ins offered by such third party. Please take care when using any third-party service and familiarize yourself with the third party’s policies and agreements, if any, that govern such use. To learn how we may use the information we collect during the registration process, please read our Privacy Policy. Please read our Privacy Policy, which provides information concerning data you provide or that we may collect, use, disclose, manage and store.

5. Intellectual Property; License

5.1 Any audio and video materials, photographs, text, graphics, logos, layouts, designs, interfaces, software, data and other content associated with the Services (“Content”) are protected by intellectual property and other laws in the U.S. and in other countries. You must comply with all such laws and applicable copyright, trademark or other legal notices or restrictions. You shall not remove or alter any copyright, trademark, or other legal notices marked on the Content. As between you and us, we will retain all right, title and interest in and to the Services and the Content. No transfer of ownership to any portion of the Content shall be made as a result of any access you are granted. Except as specifically provided below, we reserve all rights in and to the Services and Content.

5.2 You are only permitted to access and view the Content for your own use and may not use it to create your own content for a similar purpose to our website and business. Except as provided in Section 5.3 below or otherwise expressly authorized by us in writing, you may not either directly or through the use of any software, device, internet site, web-based service or other means, or encourage others to: (a) download, stream capture, store in a database, archive or otherwise copy any part of the Services or Content; (b) upload, sell, rent, lease, lend, broadcast, transmit or otherwise disseminate, distribute, display or perform any part of the Services or Content; (c) license or sublicense any part of the Services or Content; or (d) in any way exploit any part of the Services or Content. In addition, you are strictly prohibited from: (i) modifying Content; (ii) creating, distributing or advertising an index of any significant portion of the Content; or (iii) otherwise creating derivative works or materials that otherwise are derived from or based in any way on the Content. This prohibition from creating derivative works is applicable even if you intend to give away the derivative material free of charge.

5.3 We take protection of copyrights, both our own and others, very seriously. We therefore employ multiple measures to prevent copyright infringement over the Services and to promptly end any infringement that might occur. If you believe that the Services contain elements that infringe your copyrights in your work, please follow the procedures set forth in our Intellectual Property Compliance Policy.

6. User Submissions

6.1 Some of the Services may allow you to submit or transmit audio, video, images, text or other materials, including so-called “user generated content” and comments, suggestions or other feedback (collectively, “User Submissions”) to or through the Services. When you provide User Submissions, you grant to us and our partners a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, fully sublicensable license to use, reproduce, archive, edit, translate, create derivative works of, make available, distribute, sell, display, perform, transmit, broadcast and in any other way exploit those User Submissions, and any names, voices, likenesses and other identifying information of persons that is part of those User Submissions, in any form, media, software, or technology of any kind now known or developed in the future, including, without limitation, for developing, manufacturing, and marketing products. You hereby waive any moral rights you may have in your User Submissions. If a Service includes a link to Additional Terms that govern submission and use of User Submissions (e.g., User Content Submission Agreement, content rules, etc.), then your User Submissions are further subject to such Additional Terms.

6.2 We respect your ownership of User Submissions. Except for the licenses, authorizations, consents, and rights granted hereunder (including, without limitation, as described in any Additional Terms that may be posted to a Service), we acquire no title or ownership rights in or to any User Submissions you submit, and nothing in these Terms conveys to us any ownership rights in your User Submissions. If you owned a User Submission before providing it to us, you will continue owning it after providing it to us, subject to any rights granted in these Terms and any access granted to others. Please note that if you delete a User Submission from the Services:

The User Submission may still exist in our backup copies, which are not publicly available.
If your User Submission was shared with third parties, those third parties may have retained copies of your User Submissions, and neither we nor our Affiliates (as defined below) have any responsibility for any uses of your User Submission that they might make.
We retain the license specified above. Thus, for example, if we or one of our sublicensees obtained your User Submission for use in creating a derivative work before you deleted it, we or our sublicensee would remain free to complete the creation of that derivative work and thereafter exploit that derivative work for all purposes and at all times.

We may refuse or remove a User Submission without notice to you. However, we have no obligation to monitor User Submissions, and you agree that neither we nor our Affiliates will be liable for User Submissions or any loss or damage resulting from User Submissions. We do not guarantee that User Submissions will be private, even if the User Submission is in a password-protected area. Accordingly, you should not provide User Submissions that you want protected from others.

6.3 You bear all responsibility for your User Submissions. You represent and warrant that:

Your User Submissions are original to you and/or fully cleared for use as contemplated herein;
Will comply with the Acceptable Use Policy set forth in Section 9 below;
Do not and will not, in any way, violate or breach any of the provisions of these Terms;
Do not contain libelous, tortious, obscene or otherwise unlawful material or information;
Will not infringe upon, misappropriate or otherwise violate any copyright or other intellectual property, privacy, publicity or other rights of any party, or otherwise violate any other applicable law, rule or regulation; and
Will not be injurious to the health of any user.

We shall not be required to pay or incur any sums to any person or entity as a result of our permitted use or exploitation of your User Submissions. All of the information provided by you associated with your User Submissions is complete and accurate.

7. Third-Party Content

The Services may integrate, be integrated into, or be provided in connection with third party websites, platforms, services, applications, platforms and/or content (each, a “Third-Party Platform”) or contain third party content (including advertisements). Unless expressly indicated otherwise, we do not endorse or evaluate third party content, products, services or websites; we do not assume responsibility for third parties’ products, services, actions or omissions; and we have no liability whatsoever for goods and services you may obtain from or through other services even if you were directed or linked to such a service through the Services. If you connect to the Services through a Third-Party Platform (e.g., social media) or navigate to a Third-Party Platform from the Services, the Third-Party Platform will collect your information separately from us. You should review the applicable Third-Party Platform’s privacy policies before using their services to understand how they are using your information and your rights in relation to such information.

From time to time, you may communicate with, receive communications from, be re-directed to, interact with or participate in or use the services or obtain goods and services of or from, third parties, such as our advertisers, sponsors or promotional partners (collectively, the “Advertisers”) as a result of your use of the Services. All such communication, interaction and participation is strictly and solely between you and such Advertisers and, to the fullest extent permissible by law, we shall not be responsible or liable to you in any way in connection with these activities or transactions (including, without limitation, any representations, warranties, covenants, contracts or other terms or conditions that may exist between you and the Advertiser or any goods or services you may purchase or obtain from any Advertiser).

8. RSS; Podcasts; Mobile Features

8.1 RSS Feeds and Podcasts. The Services may provide RSS Feeds (“RSS Feeds”) consisting of selected text, audio, video and photographic Content from the Services that is provided over the Internet using an XML feed. Certain RSS Feeds may be podcasts (“Podcasts”), which may include as part of the Content an associated audio, video and/or photographic file where the audio and/or video file may be downloaded and played from your device or (if permitted) transferred to another device. Certain software and hardware may be required for users to download and view and/or play Content through RSS Feeds.

Content made available via RSS Feeds is subject to all of the provisions of these Terms, even though you may download, copy and/or transfer to a device, or through a device to another device, the RSS Feeds and associated Content. By your access to and use of RSS Feeds, you understand, acknowledge and agree that we do not warrant that such RSS Feeds will operate on all devices.

8.2 Mobile Application Services. If we offer products and/or services through applications available on your wireless or other mobile device (such as a mobile phone) (“Mobile Application Services”), such as applications you download or text messaging services, these Mobile Application Services are governed by these Terms and the Additional Terms presented in connection with the applicable Mobile Application Service. These Mobile Application Services may be provided at no charge to you or may be available for a fee, as provided in any such Additional Terms, including, without limitation, the terms presented to you in connection with your download of such applicable Mobile Application Service.

In addition, your wireless carrier’s standard messaging rates and other messaging, data and other rates and charges will apply to certain Mobile Application Services. You should check with your carrier to find out what plans your carrier offers and how much the plans cost. In addition, the use or availability of certain Mobile Application Services may be prohibited or restricted by your wireless carrier, and not all Mobile Application Services may work with all wireless carriers or devices. Therefore, you should check with your wireless carrier to find out if the Mobile Application Services are available for your wireless device and wireless carrier, and what restrictions, if any, may be applicable to your use of such Mobile Application Services.

If you change or deactivate your wireless telephone number, you agree to promptly update your Mobile Application Services information in your account with us, or otherwise notify us that the wireless telephone number is no longer associated with you and identify such wireless phone number, to ensure that future messages directed to you are not sent to the person to whom your old number has been or will be assigned. Please read our Privacy Policy, which provides information on data we collect, use, disclose, manage, and store.

Under no circumstances will we be responsible for any wireless service charges incurred by you or by a person that has access to your wireless device, telephone number, or email address using any Mobile Application Services. Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.

9. Acceptable Use

Without limiting any other provision in these Terms, you agree not to do, or assist others to do, the following:

Access the Services using any interface other than ours;
Maintain any link to the Services that we ask you to remove, in our sole discretion;
Frame the Services or Content, make the Services or Content available via in-line links, otherwise display the Services or Content in connection with an unauthorized logo or mark, or do anything that could falsely suggest a relationship between us and any third party or potentially deprive us of revenue (including, without limitation, revenue from advertising, branding, or promotional activities);
Threaten, defame, stalk, abuse, or harass other persons or engage in illegal activities, or encourage conduct that would constitute a criminal offense or give rise to civil liability;
Transmit any material that is inappropriate, profane, vulgar, offensive, false, disparaging, defamatory, obscene, illegal, sexually explicit, racist, that promotes violence, racial hatred, or terrorism, or that we deem, in our sole discretion, to be otherwise objectionable;
Violate any person’s or entity’s legal rights (including, without limitation, intellectual property, privacy, and publicity rights), transmit material that violates or circumvents such rights, or remove or alter intellectual property or other legal notices;
Transmit files that contain viruses, spyware, adware, or other harmful code;
Advertise or promote goods or services without our permission (including, without limitation, by sending unsolicited email);
Interfere with others using the Services or otherwise disrupt the Services;
Disassemble, decompile or otherwise reverse engineer any software or other technology included in the Content or used to provide the Services;
Transmit, collect, or access personal information about other users without the consent of those users and us;
Engage in unauthorized spidering, “scraping,” data mining or harvesting of Content, or use any other unauthorized automated means to gather data from or about the Services;
Impersonate any person or entity or otherwise misrepresent your affiliation or the origin of materials you transmit;
Remove, avoid, interfere with, or otherwise circumvent any access control measures for the Services or Content, including password-protected areas and geo-filtering mechanisms, or any digital rights management measures used in connection with Content; or
Access any portion of the Services that we have not authorized you to access (including password-protected areas), link to password-protected areas, attempt to access or use another user’s account or information, or allow anyone else to use your account or access credentials except as set forth in Section 4 above.

If you violate this Section 9, we may terminate your access to the Services without notice and take any other actions or seek any remedies permitted by law and/or these Terms.

10. Access to Services and Accounts

We may take any of the following actions in our sole discretion at any time, and without giving you prior notice:

Change or discontinue the Services, including, without limitation, any Mobile Application Services or other features;
Change how we offer and/or operate the Services (e.g., to begin charging a fee to access features or Content that we previously made available without charge);
Remove Content from the Services;
Restrict, suspend or terminate your access to one or more Services or features thereof; and/or
Deactivate any accounts that you may have established on the applicable Service and delete all related information and files in such accounts.

We will not be liable to you or any third party for taking any of these actions and we will not be limited to the remedies above if you violate these Terms. If we terminate your access to any of the Services, you must immediately stop using such Service.

11. Unsolicited Submissions

We do not accept unsolicited submissions, including, without limitation, scripts, story lines, articles, fan fiction, characters, drawings, suggestions, ideas or concepts. We receive numerous submissions of similar or identical concepts from many parties and/or may have already developed and/or considered similar or identical concepts to unsolicited materials and our review of such materials is not an admission of novelty, priority or originality. The adoption by us of any alternative submission developed internally or by a third party (as opposed to the unsolicited material) may be due to market conditions at the time at which such alternative submission is received and/or the positioning of the concept suggested by the party making the submission as well as of any inherent merit of the concept. It is our policy to delete any such unsolicited submission without reading it. Any similarity between an unsolicited submission and any elements in any of our creative work would be purely coincidental. Any feedback, comments or suggestions you may provide regarding the Services is provided voluntarily, and we will be free to use such feedback, comments or suggestions in our discretion without any obligation to you.

12. Indemnification

You will defend, indemnify and hold harmless Personic Health, our Affiliates and their respective directors, officers, employees, shareholders, vendors, partners, contractors, agents, licensors and other representatives and all of their successors and assigns (collectively, the “Personic Health Parties”) with respect to all third party claims, costs (including attorney’s fees and costs), damages, liabilities and expenses or obligations of any kind, arising out of or in connection with your use or misuse of the Services (including, without limitation use of your account, whether or not authorized by you, and claims arising from User Submissions) or breach of these Terms. We retain the right to assume the exclusive defense and control of any claim subject to indemnification, and in such cases, you agree to cooperate with us to defend such claim. You may not settle any claim covered by this Section 12 without our prior written approval.

13. Disclaimers; Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL THE PERSONIC HEALTH PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE OR BY THE PERSONIC HEALTH PARTIES IN ANY WAY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE PERSONIC HEALTH PARTIES’ LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT THE PERSONIC HEALTH PARTIES ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER.

THE PERSONIC HEALTH PARTIES DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES, ANY OF THE SERVICES’ FUNCTIONS OR ANY CONTENT WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR THE SERVERS HOSTING THEM ARE FREE OF VIRUSES OR OTHER HARMFUL CODE; OR (D) THE SERVICES OR INFORMATION AVAILABLE THROUGH THE SERVICES WILL CONTINUE TO BE AVAILABLE. THE PERSONIC HEALTH PARTIES SHALL HAVE NO LIABILITY FOR ANY SUCH ISSUES. THE PERSONIC HEALTH PARTIES DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND AS TO QUALITY, AVAILABILITY AND SUBJECT MATTER OF CONTENT. THE SERVICES, INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH OR SENT FROM THE SERVICES, ARE PROVIDED “AS IS,” “AS AVAILABLE” AND “WITH ALL FAULTS.” THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND COMPANY. MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE. IN NO EVENT WILL THE PERSONIC HEALTH PARTIES’ AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN CONNECTION WITH THE SERVICES IN THE 12 MONTHS PRECEDING THE DATE OF THE ACTIVITY GIVING RISE TO THE CLAIM.

YOUR ACCESS TO AND USE OF THE SERVICES (INCLUDING THEIR FUNCTIONS AND CONTENT) IS AT YOUR RISK. IF YOU ARE DISSATISFIED WITH THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE SERVICES. THE PERSONIC HEALTH PARTIES WILL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN THEIR PERFORMANCE DUE TO ANY CAUSE BEYOND THEIR REASONABLE CONTROL, INCLUDING ACTS OF WAR, ACTS OF GOD, ACTS OF THIRD PARTIES, EARTHQUAKE, FLOOD, EMBARGO, RIOT, SABOTAGE, LABOR SHORTAGE OR DISPUTE, GOVERNMENTAL ACT, POWER FAILURE OR FAILURE OF THE INTERNET OR COMPUTER EQUIPMENT.

YOU ACKNOWLEDGE AND AGREE THAT IF YOU INCUR ANY DAMAGES THAT ARISE OUT OF THE PERSONIC HEALTH PARTIES’ ACTS OR OMISSIONS, THE DAMAGES, IF ANY, ARE NOT IRREPARABLE AND ARE NOT SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR OTHER EQUITABLE RELIEF RESTRICTING OPERATION OF THE SERVICES OR ANY OTHER SERVICE, PROPERTY, PRODUCT, PROGRAM, TELEVISION SHOW, MOTION PICTURE, OR OTHER CONTENT OWNED OR CONTROLLED BY THE PERSONIC HEALTH PARTIES.

14. Malware

We take great care and pride in creating our Services. We are always on the lookout for technical glitches that affect how the Services work. Unfortunately, your device may cause some glitches that affect how you see our Services, which is beyond our control.

If you experience any unusual behavior, content, or ads on the Services, it may be the result of Malware on your device. Malware (short for malicious software) is a term used to broadly classify a form of software which is installed in a computer system with malicious intentions, usually without the owner’s knowledge or permission. Malware includes computer viruses, key loggers, malicious active content, rogue programs, and dialers, among others. While we continuously work closely with our partners to ensure that everything on the Services is working properly, sometimes Malware programs on your device may interfere with your experience on our Services and on other sites that you visit.

Please note that we cannot be responsible for the effects of any third-party software including Malware on your device. If you do discover any Malware on your device, we also suggest you speak with a qualified technician for your device.

15. Governing Law, Venue, and Jurisdiction

These Terms and all claims arising from or related to your use of the Services will be governed by and construed in accordance with the laws of the State of Delaware, except Delaware’s conflict of law rules. These Terms will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, if applicable.

With respect to any disputes or claims not subject to arbitration or small claims court (as set forth in Section 2 above), you agree to jurisdiction in the state and federal courts in Fairfax County, Virginia.

Regardless of any statute or law to the contrary, you must file any claim related to use of the Services or these Terms within one (1) year of the events first giving rise to such claim. Otherwise, you will waive the claim.

16. Privacy & Confidentiality

We respect your privacy and must insist that you respect the privacy of fellow program participants. We respect your confidential and proprietary information ideas, plans and trade secrets (collectively, “Confidential Information”) and must insist that you respect the same rights of fellow Program participants and of the Personic Health Parties.

Thus, you agree:

Not to infringe any participant’s or the Personic Health Parties’ copyright, patent, trademark, trade secret or other intellectual property rights;
Any Confidential Information shared by program participants, or any representative of the Personic Health Parties is confidential and Proprietary, and belongs solely and exclusively to the Participant who discloses it or the Personic Health Parties;
Not to disclose such information to any other person or use it in any manner other than in discussion with other Program participants during Program sessions;
All materials and information provided to you by the Personic Health Parties are its confidential and proprietary intellectual property belong solely and exclusively to the Personic Health Parties, and may only be used by you as authorized by the Personic Health Parties;
The reproduction, distribution and sale of these materials by anyone but the Personic Health Parties is strictly prohibited;
If you violate, or display any likelihood of violating, any of your agreements contained in this paragraph the Personic Health Parties and/or the other program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.

While you are free to discuss your personal results from our programs and training, you must keep the experiences and statements, oral or written, of all other participants in the strictest of confidence.

17. Interactive Features

It is a condition of your use of www.personichealth.com (the “Personic Health Site”), any private group within the Personic Health Site (“Private Group”), and participation in any services available with your subscription with the Personic Health Site (“Program”) that you do not:

Restrict or inhibit any other user from using and enjoying the Personic Health Site/Private Group.
Use the Personic Health Site/Private Group to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Interfere with or disrupt any servers or networks used to provide the Personic Health Site or its features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Site.
Use the Personic Health Site/Private Group to instigate or encourage others to commit illegal activities or cause injury or property damage to any person.
Gain unauthorized access to the Personic Health Site/Private Group, or any account, computer system, or network connected to this Site, by means such as hacking, password mining or other illicit means.
Obtain or attempt to obtain any materials or information through any means not intentionally made available through this Personic Health Site/Private Group.
Use the Site to post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law.
Use the Site to post or transmit any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder.
Use the Site to post or transmit any information, software or other material that contains a virus or other harmful components.
Use the Site to post, transmit or in any way exploit any information, software or other material for commercial purposes, or that contains advertising.
Use the Site to advertise or solicit to anyone to buy or sell products or services, or to make donations of any kind, without our express written approval.
Gather for marketing purposes any email addresses or other personal information that has been posted by other users of the Site.

Personic Health may host Facebook groups, message boards, chats and other public forums. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, chats or other public forums in the future.

Personic Health or its designated agents may remove or alter any user-created content at any time for any reason. Groups, chats and other public forums are intended to serve as discussion centers for users and subscribers. Information and content posted within these public forums may be provided by Personic Health staff, Personic Health’s outside contributors, or by users not connected with Personic Health, some of whom may employ anonymous user names.

Personic Health expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of Personic Health or any of its subsidiaries or affiliates.

Personic Health has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.

We are committed to providing all participants with a positive experience. Thus, Personic Health may, at its sole discretion, limit, suspend, or terminate your participation in any of its programs, live, recorded, social media-based or digital without refund or forgiveness of remaining payments if: You become disruptive or difficult to work with; you fail to follow the program guidelines; or you impair the participation of our instructors or participants in our program(s).

18. Nondisclosure and Nonuse Obligations

You agree to maintain in confidence and will not disclose, disseminate or use any Confidential Information belonging to us, whether or not in written form. You agree that you shall treat all of our Confidential Information with at least the same degree of care as you accord your own confidential information. You further represent that you exercise at least reasonable care to protect your own confidential information. If you are not an individual, you agree that you shall disclose Confidential Information only to those of your employees who need to know such information, and certify that such employees have previously signed a copy of a confidentiality agreement that complies with the terms set forth in this Paragraph. You further understand and agree that any disclosure or misappropriation of any of the Confidential Information at any time in violation of this Agreement will cause us irreparable harm. Thus, you understand and agree that since monetary damages will not be sufficient to avoid all harm and/or compensate for the unauthorized use or disclosure of the Confidential Information, injunctive or other equitable relief would be appropriate to prevent any improper actual or threatened use or disclosure of the Confidential Information or breach of this Agreement. Accordingly, you hereby consent to the entry of an injunction, without the need to post a bond, prohibiting any conduct by you in violation of this Agreement.

Definition of Confidentiality. As used in this Agreement, “Confidential Information” refers to: a) the business activities, dealings or interests of Personic Health and/or Affiliates and/or their officers, directors, affiliates, employees or contractors; (b) any confidential information, knowledge and know-how, concerning the operations, products, services, procedures, clients, or customers of Personic Health and its Affiliates, in any format whatsoever, including, without limitation, the techniques, formulations, organization, design, implementation, preparation and other operations, methods, and accumulated experiences incidental thereto, and further including, without limitation, information relating to marketing techniques, advertising, policies, procedures, promotions, customer lists, membership lists, mailing lists, registration cards, sales records, concepts, ideas, trade secrets, other proprietary information, training materials, teaching aids, webinars, membership materials (including but not limited to: reports, notes, files, records and any personally identifying information), and/or research of Personic Health. Further, any and all Confidential Information which by its nature is confidential or which Company, in its sole and absolute discretion, designates as such shall be deemed Confidential Information for purposes of this Agreement. This Agreement shall govern all communications between the parties. Recipient understands that its obligations under this Paragraph (“Nondisclosure and Nonuse Obligations”) shall survive the termination of any other relationship between the parties. Upon termination of any relationship between the parties, you will promptly deliver to us, without retaining any copies, all documents and other materials furnished to you by us.

19. Miscellaneous

We may be required by state or federal law to notify you of certain events. You hereby acknowledge and agree that such notices will be effective upon our posting them in the relevant Service or delivering them to you via email. You may update your email address by visiting the Services where you have provided contact information. If you do not provide us with accurate information, we will not be responsible for failure to notify you. Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of such right or provision. These Terms, including all additional terms, conditions, and policies on the Services, constitute the entire agreement between you and us and supersede all prior agreements with respect to the subject matter hereof. Nothing in these Terms affects any non-waivable statutory rights that apply to you. If any portion of these Terms are found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The other portions of these Terms shall continue to be enforceable and valid according to the terms contained herein.

You authorize us to provide information concerning you and your activities to comply with applicable laws or respond to court order, subpoenas, or other lawful requests, or if we believe doing so would protect your safety or that of another person or protect the security of the Services, or as otherwise described in the Privacy Policy, subject to your right to make certain choices about our use of your personal information as described in the Privacy Policy. If you want to delete your account on a Service, please use the instructions posted to the Service where you obtained the account or as otherwise indicated. Any provision of these Terms that must survive in order to allow us to enforce its meaning will survive any termination of your access to the Services, whether we terminate your access or you voluntarily discontinue your use. Please contact us with any questions regarding these Terms through the contact or support feature of the relevant Service or by contacting our Customer Service department at privacy@personichealth.com.